25% OFF SALE + FREE DOMESTIC SHIPPING!*

Shipping & Returns



 

Shipping

**COVID19 update: Like all online stores, we are impacted by the Australian and International delivery system that is experiencing delays and in some locations, laws prohibiting signatures on delivery to comply with social distancing laws. We will always maintain our 1-2 day dispatch policy to ensure you are receiving your stock as quickly as possible. Thank you for your understanding.

 

Here at Navy Trader Co, we try to tread lightly. All of our shipping is either carbon offset by the delivery service, or if that is not possible we do this via our partnership with Greenfleet Australia by donation that results in the planting of trees.



Domestic

For domestic orders we have standard flat rate shipping of $9.95 for purchases under $99. For orders over $99 shipping is complimentary. This standard service is estimated at 2-3 days.


Complimentary shipping applies to parcels under 5kg and is via standard Australia Post or Sendle depending on the shipping address.


For very small single items such as our scrunchies, earrings and roll ons, we charge a standard flat rate of $3.50. 


Heavy weight items (over 5kg) and express shipping is calculated at checkout and is based on the weight of your order.

 

Depending on your location and type of shipping purchased, we use Sendle and Australia Post to deliver your items.



International

International Shipping is based on zone and weight and is calculated at the checkout. Navy Trader Co is not responsible for taxes, tariffs, or quarantine regulations. By purchasing with us you acknowledge that you take responsibility for these as per your location. All international shipping is via Sendle.


*Please note that at the current time due to COVID19, delivery and postage items are incurring some small delays which are unfortunately out of our control.


We ship internationally to the following countries:


ZONE 1

New Zealand


ZONE 2

American Samoa, Austria Bangladesh, Belgium, Bhutan, Brunei, Darussalam, Cambodia, Canada, People’s Republic of China, Cocos (Keeling) Islands, Cook Islands, Denmark, Fiji, Finland, France, French, Polynesia, Germany, Greece, Guam, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Kiribati, Republic of Korea (South K.), People’s Democratic Republic of Laos, Luxembourg, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Republic of Nauru, Nepal, Netherlands, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palau, Republic of Papua New Guinea, Philippines, Portugal, Samoa, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste (East Timor), Tonga, Tuvalu, United Kingdom, United States of America, Vanuatu & Vietnam. 



Returns

Our returns policy

We are more than happy for you to return your eligible clothing items if they are the wrong size, or not fitting right!



How do I return an item?

Please follow this link to submit a return request. Once your return is approved, print the shipping label that will be emailed to you, and return your item(s) using the compost parcel or box we sent to you. Ensure you lodge your return within 7 days of receipt of delivery. Easy!


Please ensure your return form is filled out and included in your parcel. If your return form is not in your package, your return processing time may be delayed.


Please ensure the returned items are in the original packaging, unwashed and unworn, tags attached and no marks or damage to items.


Please also note that some of our range is not eligible for returns in the event of a change of mind. However we are happy to provide refunds, store credits or exchanges on eligible clothing (excludes swimwear, intimates, cloth nappies and sale clothing). 


Any items purchased during a promotion or via Afterpay are eligible for an exchange however a store credit will be issued.



How long does it take to process a return?

We will always aim to process returns 2-3 days from receipt.



My item is faulty, can you help?

Absolutely – if your item is received damaged or faulty, please fill out our returns form and select whether you would like a full refund including original and return shipping, or a store credit.



Do I have to pay for shipping on my return?

If your item is faulty, then of course you will not be out of pocket for the shipping – both the original shipping you paid, and the shipping back to us.

Please note that unless an item is deemed faulty, return shipping costs will be deducted from the return or store credit amount.


Questions

Got a question? Just email us returns@navytraderco.com.au and we will do our best to answer all your queries! To avoid disappointment, as we do sell out of items quickly, we suggest to make a new purchase of the correct items/sizes online ASAP and send your original eligible order back for a refund.


Feedback

We love our Navy Trader Co family and value your opinion! So if you feel like sharing the reason for your return, please do! We always like to continue to be better ;)